Remote (All over India)
Required Technical and Professional Expertise :
- Must have conceptual understanding of Business capability, Service Portfolio. Clear understanding of business application and associated service information objects.
- Expertise with the concepts of CMDB/CSDM framework and Asset Management
- Should have implemented CMDB/CSDM solution for customers from scratch which involves gathering of foundation data, creating of the functions document, and successfully discovered more than 90 percent if customers infrastructure via ServiceNow Discovery
- Establish CSDM best practices with in-depth visibility of both infrastructure and services, improving control of environment and more informed decision-making.
- Should possess a strong knowledge of ServiceNow CMDB, Table Structure of the ServiceNow Platform
- Should be able to validate the discovery schedules, integrations that uses MID , and migrate the CIs to MID servers deployed in azure from on-prem and continuous monitoring of ECC queue to check if there are any services running in wrong MIDs
- Perform day to day administration of the ServiceNow Service Mapping tool, including mapping additional defined business services into the tool.
- Since its only 8 months - it'd have to be someone senior enough to 'hit the ground running'. Not a long lead up time
- implementation or integration
- ITIL certified
- ServiceNow CIS - CSM Certified
- ServiceNow CIS - FSM Certified
- 5+ Yrs of experience in functional and implementation experience of Customer Service Management (CSM), Field Service Management (FSM) and ITIL Processes/Functions.
- Expertise on import/export of configuration/asset data.
- Knowledge of Web Services (XML, HTML, Web Services, REST etc.)
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